Privacy Policy

1. Who we are

Flux AV (“Flux”, “we”, “us”, “our”) is an audio visual and events production company based in Sydney, New South Wales, Australia. This policy explains how we handle personal information collected through our website and client engagements.

2. What information we collect

We collect the following personal information when you contact us or enquire about our services:

• Full name
• Email address
• Phone number
• Message content submitted via contact forms

We may also collect non-identifiable usage data about how visitors interact with our website (such as pages visited and time spent), for the purpose of improving site performance.

3. How we use your information

We use the information we collect to:

• Respond to enquiries and provide quotes for our services
• Communicate with you about upcoming productions or bookings
• Improve our website and client experience
• Comply with legal obligations where required

We do not use your information for automated decision-making or profiling.

4. How we store and protect your information

Your information is stored securely and is only accessible to Flux staff involved in responding to your enquiry or delivering our services. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We retain your contact information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

5. Disclosure to third parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as email hosting), but only to the extent necessary and subject to confidentiality obligations.

We may also disclose your information where required or permitted by law.

6. Cookies and analytics

Our website may collect basic, non-identifiable usage data to understand how visitors use the site. We do not currently use third-party analytics tools, advertising cookies, or tracking pixels. If this changes, we will update this policy accordingly.

7. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or outdated information
• Request deletion of your information, subject to any legal obligations we may have to retain it
• Withdraw consent to receive marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: